{"id":50751,"date":"2026-05-04T12:50:37","date_gmt":"2026-05-04T10:50:37","guid":{"rendered":"https:\/\/saksavorst.ee\/return-and-conditions\/"},"modified":"2026-05-07T14:37:31","modified_gmt":"2026-05-07T12:37:31","slug":"return-and-conditions","status":"publish","type":"page","link":"https:\/\/saksavorst.ee\/en\/return-and-conditions\/","title":{"rendered":"Return and conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"50751\" class=\"elementor elementor-50751 elementor-50691\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-8e20fad wd-section-stretch elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8e20fad\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f52b16d\" data-id=\"f52b16d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c219c0 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"6c219c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Return and conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<link rel=\"stylesheet\" id=\"wd-mod-animations-keyframes-css\" href=\"https:\/\/saksavorst.ee\/wp-content\/themes\/woodmart\/css\/parts\/mod-animations-keyframes.min.css?ver=8.4.1\" type=\"text\/css\" media=\"all\" \/> \t\t\t\t\t<div class=\"elementor-element elementor-element-e784ff5 elementor-absolute elementor-invisible elementor-widget elementor-widget-image\" data-id=\"e784ff5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;fadeInRight&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"154\" height=\"125\" src=\"https:\/\/saksavorst.ee\/wp-content\/uploads\/2023\/01\/Group-11.png\" class=\"attachment-large size-large wp-image-8996\" alt=\"\" srcset=\"https:\/\/saksavorst.ee\/wp-content\/uploads\/2023\/01\/Group-11.png 154w, https:\/\/saksavorst.ee\/wp-content\/uploads\/2023\/01\/Group-11-150x122.png 150w\" sizes=\"(max-width: 154px) 100vw, 154px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53b060a elementor-absolute elementor-invisible elementor-widget elementor-widget-image\" data-id=\"53b060a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"88\" height=\"48\" src=\"https:\/\/saksavorst.ee\/wp-content\/uploads\/2023\/01\/Group-10.png\" class=\"attachment-large size-large wp-image-8995\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cd7aa1 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"3cd7aa1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Saksavorst online store return conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e42a30 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6e42a30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31716c8 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"31716c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li><b>  General provisions<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">These return conditions apply to products purchased from the Saksavorst online store. The terms and conditions are in accordance with the laws of the Republic of Estonia and the consumer protection requirements of the European Union. <\/span><\/p><ol start=\"2\"><li><b>  Consumer&#8217;s 14-day right of withdrawal<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">A consumer can buy goods from an online shop to. <\/span><b>withdraw within 14 days<\/b><span style=\"font-weight: 400;\">  from the date of receipt of the goods. In order to exercise the right of withdrawal, you must submit a request by e-mail to the following address.   <\/span><a href=\"mailto:veikand@veikand.ee\"><b>veikand@veikand.ee<\/b><\/a> or fill in the<span style=\"font-weight: 400;\"> return form<\/span> below.<\/p><p><b>The right of withdrawal does not apply<\/b><span style=\"font-weight: 400;\">:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">products that are perishable or ageing quickly;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">food products with open or damaged packaging;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">products that cannot be returned for hygiene reasons.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">As Saksavorst&#8217;s product range is predominantly made up of grocery products, it is <\/span><b>most products are non-returnable<\/b><span style=\"font-weight: 400;\">unless the product has arrived damaged, spoiled or otherwise not in conformity.<\/span><\/p><ol start=\"3\"><li><b>  Return of non-valid or damaged goods<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">If the product sent is:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">damaged,<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">spoiled,<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">wrong product,<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">shortcomings,<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">the consumer has the right to lodge a complaint <\/span><b>within 2 years<\/b><span style=\"font-weight: 400;\">  from the date of receipt of the goods. The claim must be lodged within a reasonable time, but not later than.   <\/span><b>within 2 months<\/b><span style=\"font-weight: 400;\"> from the discovery of the shortage.<\/span><\/p><p><span style=\"font-weight: 400;\">The claim must be accompanied by:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">order number;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the name of the problem product;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">description of the shortcoming;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">photo(s).<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">In the case of non-returnable goods, AS Veikand will bear the return costs.<\/span><\/p><ol start=\"4\"><li><b>  Return procedure<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">If refunds are allowed:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the goods must be returned in their original packaging (unless the goods were already damaged on arrival);<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the goods must be unused and unopened, except in the case of non-conformity;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the return will be made by an agreed method (parcel machine, courier, etc.).<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">The goods can be returned either to AS Veikandi office, V\u00e4lja tn 7, P\u00e4rnu, or by sending the parcel to the parcel machine in P\u00e4rnu Kaubamajakas, indicating +372 5302 8250 as the contact phone number.<\/span><b>.<\/b><\/p><ol start=\"5\"><li><b>  Money back<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">After receipt and verification of the returned goods, AS Veikand will refund the purchase amount. <\/span><b>within 14 days<\/b><span style=\"font-weight: 400;\">  the same payment method used to make the purchase. We have the right to wait until we receive the goods before refunding. <\/span><\/p><p><span style=\"font-weight: 400;\">If only a part of the order is returned, the cost of the corresponding product will be refunded. The consumer will not be reimbursed for any additional costs resulting from the more expensive delivery method chosen by the consumer. <\/span><\/p><ol start=\"6\"><li><b>  Liability and exceptions<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">Saksavorst is not responsible:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">damage to the product caused by the consumer;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">defects resulting from improper storage or use of the product;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">for situations where the product is damaged due to a delay in delivery by the consumer.<\/span><\/li><\/ul><ol start=\"7\"><li><b>  Contact<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">For all returns, claims and questions, please contact: <\/span><span style=\"font-weight: 400;\"><br><\/span><b>E-mail: <\/b><a href=\"mailto:veikand@veikand.ee\"><b>veikand@veikand.ee<\/b><\/a><b>  <\/b><b><br><\/b><b>Tel: +372 44 64 930<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c355316 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c355316\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4eb9dbb elementor-widget elementor-widget-shortcode\" data-id=\"4eb9dbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><script 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class='gform_description'><\/p>\n\t\t\t\t\t\t\t<p class='gform_required_legend'>&quot;<span class=\"gfield_required gfield_required_asterisk\">*<\/span>&quot; indicates required fields<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_1'  action='\/en\/wp-json\/wp\/v2\/pages\/50751' data-formid='1' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_1' class='gform_fields top_label form_sublabel_below description_below validation_below'><fieldset id=\"field_1_1\" class=\"gfield gfield--type-name gfield_contains_required field_sublabel_hidden_label gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_complex ginput_container 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aria-required='true'   placeholder='Surname*'  \/>\n                                                    <label for='input_1_1_6' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>Last<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/fieldset><div id=\"field_1_3\" class=\"gfield gfield--type-phone gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_3'>Telefon<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_3' id='input_1_3' type='tel' value='' class='large'  placeholder='Telephone*' aria-required=\"true\" aria-invalid=\"false\"   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for='input_1_5'>Invoice number<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_5' id='input_1_5' type='text' value='' class='large'    placeholder='Invoice number' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><fieldset id=\"field_1_6\" class=\"gfield gfield--type-list gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Goods details<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_list ginput_list ginput_container_list--columns'><div class='gfield_list gfield_list_container'><div class=\"gfield_list_header gform-grid-row\"><div 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